• FAQ

FAQ

Q: Do you send items also to the other countries than EU?

A: This is very frequent question, mainly from overseas countries (USA, Canada, Brazil etc). Sure, we send items all the world over, and if there is a post office on the South Pole, we will ship your parcel there. Letters and packages are sent by registered post (economical or priority consignments). Price of shipping in our system is for prority letters and economical packages. Shipping price of small items such as pendants and jewels is about 4-6 Euro.

Q: I use Euro as my currency and I prefer direct bank transfer. Do you have bank account in Eurozone?

A: We have established a bank account in Germany and we highly recommend to use direct bank transfer on this account for many reasons.  If your country is a member of Eurozone then it is the most economical method of payment for you, because these bank transfers are almost without fees.  It is convenient also for customers from other countries who want to pay by direct bank deposit, because if they choose bank payment method 'OUR', then we don't include any fees in proforma invoice.

Our bank is:
Sparkasse ON, Frauenstrasse 21, 02763 Zittau, Germany, BIC: WELADED1GRL

Number of our account will be sent you via email together with payment summary.

Q: I want to place an order, which method of payment is required?

A: There are 4 possibilities. The most common method is a payment by PayPal. It is the cheapest way for us and for you - fee of about 5% (for more info use this link: www.paypal.com).

You can also use a direct bank transfer.  As there are some bank fees, we require an order value of 7 Euro minimum to process payment via this means (as mentioned above, for German accounts it is free).

In some countries there is a possibility to use a special postal service: Cash On Delivery (COD).  It means that you pay at the moment when the consignment lies in front of you.

Merchants in European countries can use our special offer of delivery directly "to their shops" by our own delivery vehicles.  Tariff rate is 9 Euro per 100 km.

The last possibility is to come to our beautiful city of Prague for your products.

Q: How much is shipping cost?

A: Price of shipping depends on a weight and a destination. The price of shipping for your consignment you can find in step 2 (after filling shopping cart), you just choose your country and our application tells you how much is.  For transport we use Czech Post, DHL, FedEx, General Parcel.

Q: I am a merchant and I run my own online shop. I would like to start cooperate with you, is it possible. Can I see your price list for wholesalers?

A: We have a serious interest to cooperate with merchants. Wholesale prices depend on a quantity and type of product. Everything depends on an individual agreement. Online shops can use our product photos.

Q: Do you accept invitations on historical markets?

A: Yes. For invitation pleaseuse this email: wulflund@gmail.com.

Any other question?

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